Returns Policy
When you are contracting as a consumer and you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of whether a refund is available via e-mail within a reasonable period of time. If you return a Product that, having been fully inspected by us, we do not deem to be faulty, you will be responsible for our reasonable costs regarding the collection, inspection and return of the Product to you. Failure to pay such costs will entitle us to retain the Product without any liability to you. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect, and for which we send you written confirmation that we accept there is a defect, will be refunded, repaired or replaced in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
(c) we can arrange for the collection of Products being returned to take place subject to prior payment of the necessary charges (price on application). A date will be supplied if this is required and your goods will be collected. If collection is attempted and fails for whatever reason, you will be charged again for another collection
When you are contracting as a non- consumer and you return a Product to us
(a) for any reason, we will examine the returned Product and will notify you of whether a refund is available via e-mail within a reasonable period of time. If you return a Product that, having been fully inspected by us, we do not deem to be faulty, you will be responsible for our reasonable costs regarding the collection, inspection and return of the Product to you. Failure to pay such costs will entitle us to retain the Product without any liability to you. We will usually process any refund due to you as soon as possible. Products returned by you because of a defect, and for which we send you written confirmation that we accept there is a defect, will be refunded in full, repaired or replaced at our discretion save for any costs incurred by you in returning the Products and our costs for re-delivery of the Product.
(b) we can arrange for the collection of Products being returned to take place subject to prior payment of the necessary charges (price on application). A date will be supplied if this is required and your goods will be collected. If collection is attempted and fails for whatever reason, you will be charged again for another collection
We will usually refund any money due to you using the same method originally used by you to pay for your purchase.
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